Privacy Policy

At PB Group, we respect and protect the privacy of our customers and website users. We are committed to complying with data protection laws and ensuring that personal data is collected, used, and protected appropriately.

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This policy outlines how we collect, use, and protect personal data. Personal data is any information that can be used to identify an individual, such as name, email address, telephone number, or IP address.

 How we collect personal data: We collect personal data when you visit our website, register for an account, place an order, or contact us. This may include your name, email address, telephone number, and delivery address. We may also collect data through cookies and similar technologies. Cookies are small files that are stored on your device when you visit a website. They allow us to remember your preferences and provide a better website experience.

How we use personal data: We use personal data to process orders, communicate with customers, and improve our products and services. We may also use personal data to send marketing communications if you have permitted us to do so.

How we protect personal data: We take appropriate measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers and encryption technology to protect data during transmission. We only retain personal data for as long as necessary to fulfil the purposes for which it was collected. When personal data is no longer needed, we securely dispose of it.

Disclosure of personal data: We do not sell or rent personal data to third parties. We may share personal data with trusted service providers who help us provide our products and services. These service providers are bound by confidentiality agreements and are not allowed to use personal data for any other purpose.

Your rights: You have the right to access, correct, or delete your personal data at any time. You can also object to the use of your personal data for marketing purposes. To exercise these rights, please contact us using the details provided on our website.

Updates to this policy: We may update this policy from time to time. We will notify customers and website users of any significant changes and provide an updated version of the policy on our website. If you have any questions or concerns about this policy, please contact us using the details provided on our website

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Terms and Conditions

Welcome to PB Group. By accessing and using our services or purchasing products, you agree to comply with our terms and conditions. Please read the following carefully:

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Orders and Payment: All orders placed on our website are subject to acceptance by PB Group. We reserve the right to reject any order, and refunds will be issued in the event of an order being declined. Payment must be made in full at the time of order.

Delivery: PB Group will make every effort to deliver your products within the specified timeframe. However, we cannot be held responsible for any delays due to factors beyond our control. The risk of loss or damage to the products passes to you upon delivery.

Returns and Refunds: In the event of a faulty or damaged product, please notify PB Group within 7 days of receipt of the product. We will offer a replacement or refund for faulty or damaged products. PB Group reserves the right to refuse returns or refunds for any other reason.

Intellectual Property: All content on the PB Group website, including but not limited to logos, text, graphics, images, and software, is the property of PB Group and is protected by copyright, trademark, and other intellectual property laws. Any unauthorised use of our content is strictly prohibited.

Limitation of Liability: PB Group will not be liable for any damages arising from the use or inability to use our services or products, including but not limited to direct, indirect, incidental, or consequential damages.

Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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Returns and Refunds Policy

At PB Group, we strive to provide our customers with the highest quality products and services. However, we understand that sometimes, for various reasons, customers may need to return items purchased from us. In such cases, we have a Returns and Refunds Policy in place to ensure that the process is simple and fair for everyone involved.

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Returns Policy:

Unused products can be returned within 14 days of delivery for a full refund or exchange. Please contact our customer service team to initiate the return process.

For returns made after 14 days of delivery, a restocking fee of 15% may be applied.

Products must be returned in their original condition, with all packaging and tags intact.

Customers are responsible for the shipping costs of returning the product, unless the return is due to an error on our part.

Custom-made or bespoke items cannot be returned unless there is a defect or error on our part.

Refunds Policy:

Refunds will be processed within 14 days of receipt of the returned product.

The refund will be credited back to the original payment method used to purchase the product.

Shipping costs are non-refundable unless the return is due to an error on our part.

Refunds will not be issued for products that have been used, damaged or altered in any way.

In the case of a partial return of an order, the refund will be adjusted accordingly.

Please note that our Returns and Refunds Policy is subject to change without notice. We encourage our customers to review this policy regularly to ensure that they are aware of any changes.

If you have any questions or concerns regarding our Returns and Refunds Policy, please do not hesitate to contact our customer service team. We are always happy to help.

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Health and Safety Policy

PB Packaging Group Ltd aim to:

• Provide and maintain a safe and healthy environment
• Establish and maintain safe working procedures amongst staff and all visitors to the site
• Have robust procedures in place in case of emergencies
• Ensure that the premises and equipment are maintained safely, and are regularly inspected
• Prevent workplace injuries

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PB Packaging Group Ltd. (the ‘employer’) is committed to protecting the health, safety and welfare of all its employees and any other persons who may be affected by its activities. Staff are protected by the Health and Safety at Work etc Act 1974, and the associated Management of Health and Safety at Work Regulations 1999, because they are affected by an employer’s undertaking.
Therefore, as far as is reasonably practicable, ensure that staff are not exposed to risks to their health and safety.

You can download our full policy.
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Environmental Policy

At PB Group, we are committed to minimising our environmental impact and promoting sustainability in our business operations. Our company recognizes the importance of environmental protection and will continually strive to improve our sustainability practices. To achieve this, we have implemented the following practices:

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Reduce Waste: We aim to minimize waste in all areas of our business, including through recycling, reusing materials where possible, and reducing unnecessary packaging. The PB Group is committed to promoting sustainable practices and reducing its environmental impact. As part of this commitment, the company actively promotes recycling and encourages its employees, customers, and stakeholders to do the same. To help achieve this goal, the company recommends the use of the www.recyclenow.com website, which provides valuable advice on how and where to recycle everything. This website is an excellent resource for those who want to recycle but are unsure of how to do so properly. By using this resource, PB Group hopes to make a positive impact on the environment and inspire others to do the same.

Energy Efficiency: We seek to minimize our energy consumption by using energy-efficient equipment, reducing lighting and heating use, and switching off equipment when not in use.

Sustainable Products: We promote the use of sustainable products where possible and work with suppliers to ensure our products are environmentally friendly.

Transportation: We aim to minimise our carbon footprint by reducing transportation emissions. We work with our logistics partners to optimize routes and reduce unnecessary journeys.

Compliance: We comply with all environmental laws and regulations and ensure that our business operations are conducted in a manner that promotes environmental sustainability.

Education: We educate our employees on environmental sustainability practices and encourage them to participate in environmental initiatives.

Our company is committed to continually improving our environmental sustainability practices and reducing our environmental impact. We regularly review our environmental policies to ensure they align with our objectives and best practices. By implementing these practices, we are committed to promoting a sustainable future for ourselves and future generations.
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Anti-Discrimination Policy

PB Group is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We value diversity and strive to create an inclusive workplace where all employees and customers are treated with respect and dignity.

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Discrimination of any kind will not be tolerated at PB Group. This includes discrimination based on race, colour, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected characteristic under applicable law.

PB Group prohibits any form of harassment, including but not limited to, sexual harassment, verbal or physical abuse, intimidation, or offensive conduct based on an individual’s protected characteristic. Harassment of any kind will not be tolerated, and anyone found engaging in such behaviour will be subject to disciplinary action, up to and including termination of employment.

Employees and customers are expected to conduct themselves in a professional manner and refrain from any behaviour that may be perceived as discriminatory or harassing. Any concerns or complaints related to discrimination or harassment should be reported to the appropriate manager or supervisor.

PB Group is committed to ensuring that all employees receive training on this policy and on preventing discrimination and harassment in the workplace. We are dedicated to creating an environment where all employees and customers feel valued, respected, and supported. Discrimination and harassment have no place at PB Group and will not be tolerated under any circumstances.

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Code of Conduct

At PB Group, we strive to maintain the highest level of ethical and professional behaviour in all of our operations. As a company, we hold ourselves to the highest standards of integrity, honesty, and accountability. This code of conduct outlines our expectations for all employees and company representatives, including our ethical standards and responsibilities.

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Ethical Standards
PB Group is committed to conducting all business with honesty, integrity, and respect for others. We expect all employees and company representatives to behave in a professional manner at all times and to uphold our ethical standards. This includes, but is not limited to:

• Complying with all applicable laws and regulations.
• Conducting all business in an ethical and responsible manner.
• Respecting the rights, privacy, and dignity of all individuals.
• Refraining from engaging in any form of discrimination, harassment, or bullying.
• Avoiding conflicts of interest and ensuring that personal interests do not interfere with professional duties.
• Maintaining the confidentiality of sensitive and proprietary information.
• Avoiding any conduct that could be perceived as dishonest, unethical, or unprofessional.

Responsibilities
All employees and company representatives have a responsibility to ensure that PB Group is operated in a manner that is consistent with our values, mission, and strategic objectives. This includes:

• Reporting any violations of this code of conduct, as well as any illegal or unethical behaviour.
• Cooperating with investigations into alleged violations of this code of conduct.
• Protecting and preserving company assets, including intellectual property, equipment, and facilities.
• Respecting the privacy and confidentiality of all company and customer information.
• Maintaining accurate and complete records of all business transactions.

PB Group is committed to maintaining the highest standards of ethical behaviour and responsible business practices. All employees and company representatives are expected to comply with this code of conduct and uphold our values, mission, and strategic objectives. Failure to comply with this code of conduct may result in disciplinary action, up to and including termination of employment or business relationship.
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Accessibility Policy

At PB Group, we are committed to providing accessible products and services to all of our customers, including those with disabilities. We strive to remove any barriers that may prevent customers from accessing our products and services.[read more]

Accessibility Features:

• Our website is designed to be accessible, with easy-to-use navigation and clear labelling of content.
• We provide alternative formats for our product documentation, such as large print, audio, and braille.
• We train our customer service representatives to assist customers with disabilities respectfully and courteously.
• We use assistive technology, such as screen readers, to ensure that our software and systems are accessible to all users.
• We provide accessible parking spaces and entrances for our physical locations.
• We offer accessibility options for our products and services, including adjustable font sizes, high contrast settings, and keyboard shortcuts.
• Feedback and Complaints:
• PB Group welcomes feedback from our customers regarding our accessibility efforts. If you have any comments or suggestions on how we can improve our accessibility, please contact us using the information provided on our website.

If you encounter any barriers to accessing our products or services, please contact us as soon as possible. We will work to resolve the issue promptly and provide an alternative means of access, if necessary.

We are committed to providing accessible products and services to all of our customers and will continue to review and improve our accessibility policies and practices.
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Financial Policies:

Budgeting: PB Group will prepare an annual budget to forecast its expected revenues and expenses for the upcoming year. The budget will be based on historical data and projected market conditions.[read more]

Accounting Practices: PB Group will maintain accurate and complete financial records in compliance with applicable laws and regulations. These records will be subject to periodic review by external auditors to ensure accuracy and compliance.

Payment Methods: PB Group accepts payment via electronic funds transfer and credit card. For credit card transactions, PB Group uses a secure payment gateway to protect customer data.

Accounts Payable: PB Group pays its bills in a timely and efficient manner to maintain good relationships with vendors and suppliers.

Accounts Receivable: PB Group follows up on outstanding invoices and payments to ensure timely receipt of funds.

Investment Policy: PB Group invests its excess cash reserves in a diversified portfolio of low-risk investments, to earn a reasonable return while preserving capital.

Financial Reporting: PB Group prepares and distributes financial reports to stakeholders regularly, including monthly profit and loss statements, balance sheets, and cash flow statements. These reports are used to monitor financial performance and make strategic decisions.

Fraud Prevention: PB Group maintains internal controls to prevent fraud, including segregation of duties, periodic audits, and training for employees on how to detect and report suspicious activity.

PB Group is committed to managing its finances responsibly and ethically, with the goal of maximising value for its stakeholders while maintaining the trust and confidence of its customers, employees, and partners.
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Anti-Slavery Policy

PB Group is committed to preventing slavery and human trafficking in all aspects of our business activities and supply chain. We acknowledge that modern slavery is a serious issue and it is our responsibility to ensure that it is not present in any form in our business operations.[read more]

We require all of our employees, contractors, and suppliers to comply with our Anti-Slavery Policy and to uphold our values in relation to human rights. We expect our suppliers to operate ethically and sustainably and to conduct regular audits to ensure that there are no instances of slavery or human trafficking in their operations.

We will not tolerate any form of slavery, servitude, forced or compulsory labour, or human trafficking in any part of our business or supply chain. We are committed to working with our suppliers to ensure that they have policies and procedures in place to prevent slavery and human trafficking in their operations.

We will regularly review and assess our Anti-Slavery Policy and procedures to ensure that they are effective and that they comply with all applicable laws and regulations. We will also provide appropriate training to all of our employees and suppliers to raise awareness of modern slavery and its impact.

Any suspected or actual instances of slavery or human trafficking in our business operations or supply chain will be thoroughly investigated and appropriate action will be taken, including reporting to the relevant authorities if necessary.

PB Group is committed to creating a fair and ethical business environment and we will continue to work towards preventing slavery and human trafficking in all aspects of our business.
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Anti-Corruption & Bribery

PB Group is committed to conducting business ethically and responsibly, free from corruption and bribery. The purpose of this policy is to outline PB Group’s approach to preventing and detecting bribery and corruption and to provide guidance to all employees, agents, and third-party suppliers who work on behalf of the company.[read more]

Policy Statement
PB Group is committed to ensuring that all business operations are conducted in a transparent, ethical, and lawful manner. We have zero tolerance for any form of bribery or corruption, and we expect all employees, agents, and third-party suppliers to act with the highest standards of integrity, professionalism, and ethics at all times.

Scope of Policy
This policy applies to all employees, agents, and third-party suppliers who work on behalf of PB Group, including but not limited to consultants, contractors, and other business partners. It also applies to all PB Group business activities, both in the UK and overseas.

Responsibility
All employees, agents, and third-party suppliers have a responsibility to ensure that they comply with this policy. The Board of Directors is ultimately responsible for ensuring that this policy is implemented and enforced.

Bribery and Corruption Prevention
PB Group prohibits all forms of bribery and corruption, including but not limited to:

• The offering, giving, or receiving of any gift, loan, fee, reward, or other advantage as an inducement to do something illegal or unethical.
• Making, receiving, or facilitating payments to public officials or private individuals to influence their actions.
• Using third-party agents or intermediaries to make or receive payments on behalf of PB Group.
• Concealing or disguising the true nature, source, or ownership of payments or benefits.
• Retaliating against any employee or third party who raises concerns or refuses to engage in bribery or corruption.

Reporting and Enforcement
All employees, agents, and third-party suppliers are encouraged to report any concerns or suspicions of bribery or corruption immediately to their line manager, the Compliance Officer, or another senior member of staff. PB Group will investigate all reports of alleged bribery or corruption and will take appropriate disciplinary or legal action where necessary.

PB Group is committed to conducting business in a transparent, ethical, and responsible manner, and to preventing and detecting bribery and corruption in all its forms. By following this policy, we can maintain our reputation for integrity and professionalism, and ensure that we continue to be a trusted partner for our customers and stakeholders.
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Quality Control Policy

At PB Group, we understand the importance of quality control to ensure that our products meet our customers’ expectations and regulatory requirements. We have established the following policy to guide our quality control practices:[read more]

Materials: We use only high-quality raw materials sourced from reputable suppliers to manufacture our polybags. We inspect all materials upon arrival to ensure they meet our specifications and are free from defects.

Manufacturing: Our manufacturing processes are designed to produce polybags that meet or exceed our customers’ specifications. We maintain strict control over our production processes to ensure that our products are consistent and free from defects.

Inspection: We perform thorough inspections of our polybags at each stage of production, including visual inspections, measurements, and tests for strength, durability, and seal integrity. We also conduct regular spot checks to ensure ongoing quality control.

Continuous Improvement: We are committed to continuous improvement and are constantly seeking ways to enhance our quality control processes. We encourage feedback from our customers and employees to identify areas for improvement.

Regulatory Compliance: We adhere to all relevant regulations and industry standards to ensure that our polybags are safe and compliant with all applicable laws and regulations.

At PB Group, we are committed to providing our customers with high-quality polybags that meet their requirements and exceed their expectations. Our quality control policy guides our practices to ensure that we deliver consistent, reliable, and safe products to our customers.
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